Transfers are used when you need more than one bus route to complete your trip.
Eligible transfers are free. See the rules on transfers below.
If you need a transfer please let your driver know this WHEN YOU BOARD.
Rules for Transfers
- Transfers must be used within three (3) hours of being issued, and a different route must be used each time. Full fare is required for outdated and/or damaged transfer slips.
- When re-boarding as part of a transfer, present your transfer 1/2 to 2" inches in front of the QR Code reader located to the left of the SmartCard farebox.
- Riders cannot re-board the same route with a transfer. If the same route is boarded, the rider must pay a new fare.
- Lost, stolen or forgotten transfers will require full payment in cash to board and ride any CitiBus.
For example: you board the bus, pay your fare and ask for a transfer. You may then take the bus to the store, do some shopping, then - so long as you are boarding a different bus route than you took to the store - you may use the transfer to board another bus and pay no fare. You may do this up to 2 more times on the CitiBus system.
Any dispute involving any of the above policies will require the rider to pay full fare in cash in order to ride. Riders may follow up on the issue by: filling out a complaint form at the CitiBus Office located at the Ground Transportation Center, 300 W River Dr; by phone at 563.888.2151, or by e-mailing us. Any complaints found to be valid will be reimbursed with a bus token for another ride.
Question? Call 563.888.2151.