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Frequently Asked Questions About Riding CitiBus

Picture of CitiBus with Destination SignageGetting on the Bus

  1. Show your pass or deposit EXACT FARE in the fare box. If you’re riding under a special fare program, show the driver your pass/ID as you board. Drivers/fare box do not give change.
  2. If you need to transfer to another bus, tell the driver when you get on. You must ask for your transfer at boarding time.
  3. Take a seat.  As a courtesy, please leave the front seats open for passengers with disabilities and for seniors. 

Getting Off the Bus

  1. Pull the cord above the windows one block before your stop to let the driver know you want to get off.
  2. Stay seated until the bus comes to a complete stop.
  3. After exiting, stand on the side of the road (or sidewalk) until the bus pulls away. Please, NEVER cross in front of the bus!

When should I arrive at the bus stop?
Be at the bus stop at least 5 minutes before the scheduled departure time.

How do I catch the bus if I am not at a bus stop?
If you are not near a designated bus stop,

  • Stand on a street corner along the route, in a safe and easy‑to‑see location. Buses will not stop in the middle of an intersection.
  • Wait on the same side of the street in which the bus is traveling (passenger side of the street).
  • When you see the bus, check the destination sign to make sure it is the bus you need.
  • Wave to signal to the driver that you want to board.
  • Stand back until the bus has fully stopped and the door opens.

How do I Know I’m Getting on the Right Bus?
Each bus has two lighted destination signs: one above the front windshield and one on the curbside of the bus. These signs show the route number and destination.

Are strollers/walkers/collapsible carts allowed on the bus?
Yes. They are allowed, but they must be secured and kept out of the aisle. For safety, remove children from strollers before boarding.

 Can the driver let me know when I reach my destination?
Yes. Drivers announce major stops and intersections. You can also ask the driver to call out your specific stop to alert you if needed.

Contact

DAVENPORT CITIBUS
Phone:
563.888.2151
Email: